Privacy Policy
Privacy Policy (GDPR & CCPA Compliant)
Effective Date: November 3, 2025
Last Updated: November 3, 2025
At Alenko d.o.o. (“we,” “our,” or “us”), protecting your personal data is a priority. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
By using our website or services, you consent to the practices described herein.
1. Information We Collect
- Personal Information: Name, email, phone number, billing details, and other info you provide voluntarily.
- Technical Data: IP address, browser type, device information, operating system, and pages visited.
- Usage Data: Interactions with our website, content, services, and communications.
- Marketing & Preferences: Opt-in for newsletters, promotions, or surveys.
2. How We Use Your Data
- Provide, maintain, and improve our services.
- Respond to inquiries, support requests, and bookings.
- Send marketing communications (only if you have consented).
- Analyze website performance and usage trends.
- Comply with legal obligations.
3. Legal Basis for GDPR Users
- Consent: You agree to certain uses of your data (e.g., marketing emails).
- Contractual necessity: Processing is required to provide services you requested.
- Legitimate interest: For service improvement and fraud prevention.
- Legal obligation: To comply with applicable laws.
4. Your Rights (GDPR)
EU users have the right to:
- Access, correct, or delete their personal data.
- Restrict or object to processing.
- Receive personal data in a portable format.
- Withdraw consent at any time.
5. California Consumer Privacy Rights (CCPA)
California residents may:
- Know what personal data is collected, used, or sold.
- Request deletion of personal information.
- Opt-out of the sale of personal information (we do not sell personal data).
- Not be discriminated against for exercising CCPA rights.
To exercise your rights, contact us at hello@lubav.co.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Enhance your website experience.
- Analyze site usage and improve performance.
- Deliver personalized content and marketing.
You can manage cookies via your browser settings. For EU visitors, we use a cookie consent banner to obtain explicit consent before placing non-essential cookies.
7. How We Share Your Data
- Trusted service providers (hosting, analytics, email, payment processors).
- Legal authorities when required by law.
- Business transfers (e.g., mergers, acquisitions).
All third parties are bound to strict confidentiality and data protection requirements.
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
9. Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. While we aim for high security, no method of transmission or storage is 100% secure.
10. Children’s Privacy
Our services are not intended for children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect information from minors.
11. International Data Transfers
For GDPR users, personal data may be transferred outside the EU. We ensure that such transfers comply with GDPR standards, using appropriate safeguards like Standard Contractual Clauses.
12. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a new effective date. Please review this page regularly.
13. Contact Us
Questions about this Privacy Policy, GDPR, or CCPA? Contact:
Email: hello@lubav.co
Phone: +385 91 7848 597