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Get in touch
LUBAV
Your Data is safe with us

DATA PROTECTION

Data Protection Policy

Effective Date: November 3, 2025
Contact Email: hello@lubav.co
Phone: +385 91 7848 597

1. Purpose

This Data Protection Policy sets out how Alenko d.o.o. collects, uses, stores, and protects personal data in accordance with the General Data Protection Regulation (GDPR). Our aim is to ensure that all personal data is handled safely, securely, and transparently.

2. Scope

This policy applies to:

  • All employees, contractors, and third-party service providers.
  • All personal data collected from clients, website visitors, and business contacts.
  • All systems, software, and databases where personal data is stored or processed.

3. Personal Data We Collect

  • Contact Information: Name, email, phone, address.
  • Transactional Data: Bookings, payments, or service interactions.
  • Technical Data: IP address, device information, browser type.
  • Marketing Preferences: Newsletter subscriptions and consents.

4. Legal Basis for Processing

  • Consent: For marketing communications or optional services.
  • Contractual Necessity: To provide requested services or manage bookings.
  • Legal Obligation: To comply with laws or regulations.
  • Legitimate Interests: For internal analytics, security, and service improvement.

5. How We Use Personal Data

  • Deliver our services efficiently and securely.
  • Communicate with clients and respond to inquiries.
  • Maintain and improve our website and digital services.
  • Comply with legal and regulatory requirements.
  • Conduct internal research and analytics to improve service quality.

6. Data Sharing

  • Trusted service providers (hosting, payment processors, analytics).
  • Regulatory authorities when required by law.
  • In the case of business transfers or mergers.

All third parties are contractually obliged to protect personal data according to GDPR standards.

7. Data Retention

Personal data will be retained only as long as necessary to:

  • Provide and manage our services.
  • Fulfill legal obligations.
  • Resolve disputes or enforce contracts.

After this period, personal data will be securely deleted or anonymized.

8. Data Security

Alenko d.o.o. implements technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Employees and contractors are trained on secure handling of personal data.

9. Data Subject Rights

Individuals have the following rights under GDPR:

  • Access personal data we hold about them.
  • Correct or update inaccurate personal data.
  • Request deletion of their personal data.
  • Restrict or object to processing of personal data.
  • Receive data in a portable format.
  • Withdraw consent at any time.

To exercise any of these rights, contact: hello@lubav.co

10. International Data Transfers

If personal data is transferred outside the EU, Alenko d.o.o. ensures adequate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance of third-party recipients with GDPR standards.

11. Policy Review

This policy will be reviewed annually or when there are significant changes to data processing activities. Updates will be communicated to all relevant parties.